Warranty Policy Of Gigatech5:

At Gigatech5, we strive to offer high-quality products and reliable services. However, we understand that issues may arise, and our comprehensive warranty policy is designed to address such concerns effectively. Our policy ensures that you receive the support you need while maintaining compliance with the consumer protection laws of Bangladesh.

1. Conditions Where Warranty is Not Applicable

Our warranty does not cover the following conditions:

• Bent, broken, or burnt products
• Products with serial/part number damage
• Dents or visible scratches
• Oxidation or missing parts
• Damage to warranty stickers or removal of them
• Layer damage or processor socket pin damage
• Internal burns or any evidence indicating customer-induced damage (CID)
• Adhesive, oil, dirt, or gum residues

It is important to handle your products with care to avoid such issues that are not covered under our warranty.

2. Data Backup Responsibility

Customers are solely responsible for backing up or storing any personal data before submitting products for warranty service. Gigatech5 is not liable for any data loss that may occur during the warranty repair process. We strongly recommend that you ensure your data is safely backed up to prevent any potential loss.

3. Warranty Claims for Discontinued Products

If a product is no longer manufactured by the relevant company but is still under warranty, it cannot be claimed for warranty. In cases where the product is deemed irreparable, we will attempt to replace it with a product of equivalent specifications. If no equivalent product is available, we will adjust the warranty claim with the price of a new model.

4. Sales Return Policy

If an equivalent product is unavailable and the customer does not agree to an upgrade, a sales return will be applicable. The amount refunded will be based on the usage and condition of the product. This ensures that customers receive fair compensation while taking into account the depreciation of the product over time.

5. Additional Costs for Price Increases

If the price of an equivalent replacement model has increased, the customer will be responsible for covering the additional cost. This ensures that the replacement product matches the current market value, maintaining fairness for both the customer and Gigatech5.

6. Purchase Invoice Requirement

To avail of warranty services, customers must retain and present their purchase invoice. This invoice serves as proof of purchase and is necessary for processing any warranty claims. Ensure that you store your purchase invoice in a safe place to avoid any inconvenience when seeking warranty service.

Government Policy Compliance

In adherence to the consumer protection laws of Bangladesh, Gigatech5 follows all regulations outlined by the Directorate of National Consumer Rights Protection (DNCRP). This includes fair warranty practices, transparent communication with customers, and ensuring that our warranty policy meets national standards.

Key Points to Remember:

• The warranty does not cover certain conditions such as physical damage and customer-induced damage.
• Customers must back up their data before submitting products for warranty service.
• Warranty claims for discontinued products will be adjusted with equivalent specifications or new model prices.
• Additional costs may apply for price increases in replacement models.
• Purchase invoices are required for warranty claims.

By following these guidelines, we aim to provide a smooth and fair warranty experience, ensuring your satisfaction with Gigatech5 products.

For any questions or assistance regarding our warranty policy, please contact our customer service team. We are here to help and ensure that your warranty claims are handled efficiently and effectively. Thank you for choosing Gigatech5.