Return Policy Of Gigatech5

At Gigatech5, we are committed to providing you with the highest quality products and exceptional customer service. We understand that sometimes issues may arise, and we want to ensure a seamless return, refund, and exchange process for our valued customers. Below are the detailed guidelines for our policies:

1. Checking Products at Delivery

When receiving your order, please inspect the product thoroughly in the presence of our delivery team. If you find the product to be defective, damaged, broken, or incorrect, do not accept it. Instead, inform the delivery personnel immediately. This initial inspection helps us address any issues promptly and ensures you receive the correct product. Please note that once you have accepted the product and signed for it without reporting any defects or damages, we will not be able to accept any complaints for returns or replacements afterward.

2. Exchange or Replacement Return Policy

If a defect, damage, breakage, or wrong product is identified at the time of delivery, Gigatech5 will gladly replace the item with a brand-new product or exchange it for another product of the same price range. This policy ensures that you receive the product you ordered in perfect condition, maintaining the integrity and quality of your purchase.

3. Warranty Claims

If you encounter any issues with your product after using it, and the product comes with a service warranty, brand warranty, or both, you can claim the warranty provided by the manufacturer. This warranty claim will be handled directly through the product’s company or brand, ensuring you receive the necessary service or replacement as per the warranty terms.

4. Refund Process

In the event of a refund, Gigatech5 aims to process your refund within 7-10 working days after we receive the returned product. The refund will be issued to the original payment method used during the purchase. Please note that processing times may vary depending on your financial institution, but we strive to ensure a swift and efficient refund process.

Government Policies

In compliance with the consumer protection laws of Bangladesh, Gigatech5 adheres to all regulations regarding product returns, refunds, and exchanges. This includes the guidelines set forth by the Directorate of National Consumer Rights Protection (DNCRP) to ensure fair practices and consumer satisfaction.

Important Points to Remember:

• Always inspect the product at the time of delivery.
• Report any defects, damages, or incorrect items immediately.
• Utilize manufacturer warranties for any post-purchase issues.
• Allow 7-10 working days for refunds to be processed.

By following these guidelines, we aim to provide a hassle-free shopping experience and ensure your complete satisfaction with every purchase from Gigatech5.

For any questions or assistance regarding our return, refund, and exchange policy, please contact our customer service team. We are here to assist you and ensure a smooth resolution to any issues you may encounter. Thank you for choosing Gigatech5 for your needs.